Video Check Out

Note: In order to use this feature, the property must have a Video Systems Interface (e.g., On Command Video, Pacific Pay Video, CableCom) license, that supports the video check out functionality.

Opera functionality allows for a guest to view their folio and check out from their room via the in-room television. When the IFC>Video Checkout application parameter is set to Y and the Video System Interface license is active, the Video Check Out check box is available on the reservation Privileges screen. (You may access the Privileges screen by selecting the Privileges button from the Reservation screen Options menu, or the Billing screen Options menu.) Select this option to enable video checkout for the guest. (This option is selected by default for reservations with a credit card payment method that has an IFC CC Type specified.)

When the Reservations>Payment Types Per Window application function is active, the multi payment methods is available for video checkout. The video check-out routine that posts the payment to the different windows has to check the payment type for the window and post on the transaction code linked to the payment method but only if the payment method is allowed for video checkout. This feature is particularly useful when guests wish to divide portions of their stay between two or more credit cards.

A guest can use the video check out only when:

A credit card number is attached to the reservation, and
Their departure date is equal to the system date. Video checkout is not available for early departures (that is, if the guest wishes to check out prior to the departure date).

If these conditions are not met, the guest will receive a message on the video monitor telling them that they need to go to the front desk to check out.

Note: Video checkout is not available with Day Use rooms.